If you are shopping a sale, all PDF pattern printing, bundles and gift cards are excluded. Normally, multiple discounts cannot be combined.
We strive to fulfill and ship online orders quickly, but during a sale it may take us a little longer to get packages out.
Shipping costs for both USPS and UPS have gone up significantly since January 2021. As a result we have had to change our Free Shipping threshold.
Orders under $199 shipping cost calculated by weight at check-out
Orders $199 and over: FREE! (excluding Hawaii and Alaska)
Faster shipping and International. Orders
We ship to most countries outside the United States. We do not offer expedited shipping. Shipping rates are calculated by weight at checkout. Sometimes the actual cost is lower and if so, we will refund any shipping overage. We are not responsible for any import duties or other taxes.
If you have questions about shipping for a particular order, feel free to email us at firstname.lastname@example.org.
Yarn: within 90 days, unwound, original tags intact.
Fabric: no returns on cut yardage.
Needles, books, patterns: no returns.
Clearance Items: are final sale, no returns
Everything else: within 30 days, original tags/packaging intact.
We want you to be happy with your purchase so please let us know if there is a problem with your order and we will do our best to make it right. When making a return for online orders, we do not refund the original shipping charges and the customer is responsible for the return shipping. Once the returned item is received in the shop a refund will be issued. We recommend sending items USPS Priority Mail so the package can be tracked and is insured.