We strive to fulfill and ship online orders quickly, but it may take up to 1-2 business days (excluding weekends and holidays). We use USPS Priority Mail for all orders, which provides insurance and tracking. Our rates are as follows:
Flat rate shipping:
US orders under $99: $6.95 flat rate shipping
US orders over $99: FREE!
Faster shipping and international orders:
Shipping calculated at check-out.
If you have questions about shipping for a particular order, feel free to email us at firstname.lastname@example.org.
We want you to be happy with your purchase so please let us know if there is a problem with your order. Our return policy varies for different items. We do not refund ishipping charges and the customer is responsible for the return shipping. Once the returned item is received in the shop a refund will be issued. We always recommend sending items USPS Priority Mail so the package can be tracked and is insured.
Yarn: within 90 days, unwound, original tags intact.
Fabric: no returns on cut yardage.
Needles, books, patterns: no returns.
Everything else: within 30 days, original tags/packaging intact.