We strive to fulfill and ship online orders quickly, but it may take up to 1-2 business days (excluding weekends and holidays). We use USPS Priority Mail for all orders, which provides insurance and tracking. Our rates are as follows:
Flat rate shipping:
US orders under $149: $6.95 flat rate shipping
US orders over $149: FREE!
Faster shipping and international orders:
Shipping calculated at check-out.
If you have questions about shipping for a particular order, feel free to email us at firstname.lastname@example.org.
Yarn: within 90 days, unwound, original tags intact.
Fabric: no returns on cut yardage.
Needles, books, patterns: no returns.
Everything else: within 30 days, original tags/packaging intact.
We want you to be happy with your purchase so please let us know if there is a problem with your order and we will do our best to make it right. When making a return, we do not refund the original shipping charges and the customer is responsible for the return shipping. Once the returned item is received in the shop a refund will be issued. We recommend sending items USPS Priority Mail so the package can be tracked and is insured.